Delete your account
Who this is for
Anyone with a BedShift account: residents, people searching for a place, staff, and the owners who run an organisation. The route depends on which of those you are, because deleting an owner also affects everyone under them.
Residents
In the app, open Settings, choose Delete account, type DELETE and confirm. On the web the same control is under your profile. It takes effect at once: you are signed out everywhere and the account cannot be signed into again.
Searching for a place
Write to [email protected] from the address on the account and we delete it within 30 days. An in-app control is being added, and this page will say so the day it is live.
Staff
Your account belongs to the organisation that invited you. Ask your owner or manager to remove you from the team. If that is not possible, write to us at the address below and we will do it.
Owners
An organisation cannot be closed from a phone. Sign in on the web, open Settings, and use the Danger Zone to close the organisation. That deletes the organisation, signs you out, and ends access for every staff and resident account under it. Data stays available for export for 30 days after the last paid period ends, as the terms say.
By email, for anyone
Write to [email protected]. We confirm the request from the address on the account and complete it within 30 days.
What is deleted
Your name, contact details, photographs, the documents you uploaded, saved places, applications, enquiries, reviews, the notification token for your phone, and the sign-in itself.
What is kept
Invoices, payments and tenancy records that your operator is required to keep are retained with your name and contact details removed, so a record of a payment survives while the person behind it does not. Nothing kept can be used to contact you.